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What Do Virtual Assistant Receptionist Services Include

Published Jul 25, 24
6 min read


OHQ's documents are sufficient evidence of a charge that is payable unless they are revealed to be inaccurate. Consumer will utilize its practical endeavours to alert OHQ of any type of invoice conflict within fourteen (14) days of invoice of an invoice, following the procedure described in Section 15. If Customer conflicts an invoice, the billing has to remain to be paid on time nonetheless OHQ will certainly credit or reimburse Client if it is later sensibly established by OHQ or according to the conflict resolution procedure laid out in Area 15 that the invoice was incorrect and the Consumer is qualified to a credit score or reimbursement.

Such modifications may consist of, without limitation, modifications to the amounts of the Membership Fees or Usage Fees for OHQ Paid Services, adjustments to the usage allowances consisted of in the Pricing Plans, and discontinuation of Rates Plans. (a) Each such revision will take impact after affordable advancement written notice is provided to Customer (as an example, by being posted to the OHQ Site), other than that any type of such alteration that impacts a Selected Paid Service will use to Consumer beginning at the start of a Paid Solution Term beginning no less than thirty (30) days from the day which OHQ supplies notice of such revision to Customer in conformity with Area 16.8.

If Consumer does not terminate its use any type of damaged Selected Paid Solution before the effective date of such alteration, Client will certainly be considered to have accepted such alteration with regard to such Selected Paid Service. (b) If a Pricing Plan chosen by Consumer is terminated, OHQ will give Customer with sensible development notice of no much less than thirty (30) days and Customer will be given the alternative of choosing a brand-new Rates Strategy from then-current rates plans offered by OHQ.

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For avoidance of uncertainty, this paragraph does not relate to modifications to the Catalog, which are attended to in Section 7 (virtual dental receptionist).1. Consumer stands for that all information supplied by Consumer and its customers to OHQ (including, without limitation, all get in touch with information and information concerning Client's Bank card) is accurate, updated and complete at the time it is offered to OHQ

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Consumer has to in all times abide by all legislations, policies, standards and codes suitable in connection with its use OHQ Offerings and the Customer's supply of its services and product to its callers. Consumer will not make use of any OHQ Offerings to take part in, or to motivate or help others to take part in, any type of unlawful or fraudulent tasks.

If a brand-new Paid Service Term begins earlier than 3 (3) days after such email is sent out, Consumer will incur the relevant Registration Cost for the brand-new Paid Solution Term (the ""). The reliable date of such termination will be either (i) the Asked For Discontinuation Date, or should Client not state an Asked for Discontinuation Date, (ii) the last day of the Last Paid Service Term.

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Where Customer terminates pursuant to this Section 10.1(b): (i). The Registration Fees that have actually been pre-paid will certainly be maintained and the OHQ Offerings readily available to Customer up until the last day of the Final Paid Solution Term (based on reinstatement costs under condition 10.3(e)) and the extra balance of the Prepaid Usage Credit history will certainly be preserved by OHQ for future usage by Customer if Client makes a decision to re-instate or otherwise re-commence the OHQ Service according to Area 10.3(e); or (ii).

(b) Following discontinuation of any kind of OHQ Solution, OHQ will not be accountable whatsoever for answering phone calls, taking or delivering messages, or carrying out any type of various other tasks about such OHQ Solution. (c) Upon termination of all OHQ Services, OHQ may terminate Consumer's Account and Customer's access to the Account.

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(e) Adhering to discontinuation of any kind of OHQ Services, OHQ will certainly have no commitment to renew or otherwise recommence such OHQ Services. If OHQ chooses (in its discretion) to restore or otherwise recommence an ended OHQ Solutions, OHQ may call for that Customer pay a reinstatement cost of $30 (to cover OHQ's practical prices in processing the reinstatement) Details accumulated by OHQ from Customer and its callers might be made use of, revealed and shared by OHQ in accordance with OHQ's privacy plan as offered on the OHQ Internet Site ("") and as may be modified every now and then.

The Controller hereby selects the Cpu with regard to handling activities embarked on throughout the provision of assistant services. OHQ and Consumer acknowledge and concur that the Cpu is subject to the following obligations: The Processor shall abide by the appropriate Information Defense Laws and should: (a) just act upon the written instructions of the Controller and make sure those acting under their authority do the very same; (b) guarantee that people refining the information undergo a duty of self-confidence; (c) utilize its best endeavours to guard and safeguard all personal information from unauthorised or unlawful handling, consisting of (however not limited to) unintended loss, damage or damage; (d) make certain that all handling satisfies the requirements of the GDPR and relevant Data Protection Regulation; (e) ensure that where a Sub-Processor is utilized, they: only engage a Sub-Processor with the previous permission of the Controller; inform the Controller of any kind of designated adjustments worrying Sub-Processors; they implement a written agreement consisting of the same information protection obligations as set out in these Terms; recognize that any failing on the component of the Sub-processor to comply with the Data Defense Rule, the Cpu remains completely reliant the Controller for the performance of the Sub-Processor's obligations; and assist the Controller in offering subject access and enabling information based on exercise their rights under the Data Defense Rules.

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The Controller shall execute sufficient and appropriate onboarding and due persistance checks for all Processors, with a full evaluation of the required Data Defense Legislation requirements. The Controller will confirm that the Cpu has ample and documented processes for information breaches, data retention and information transfers in position. The Controller will acquire proof from the Cpu regarding the: (a) verification and dependability of the workers utilized by the Processor; (b) any type of certifications, accreditations and policies as described in the onboarding procedure; (c) technical and functional procedures used in safeguarding the Personal Information; and (d) procedures in area for permitting information based on exercise their legal rights, including (however not restricted to), subject access demands, erasure & rectification treatments and constraint of processing actions.

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